Most Frequently Asked
- Who are we?
- How can my company work with S.B.I?
- Who can join our program?
- How does it work?
- How long is the registration process?
- How much do I pay for my registration?
About the service
- What kind of offers may I add?
- How many offers can I add?
- In what language(s) should I add offers?
- With which currency do I have to work?
- When will I get my first clients?
- How do the clients pay for their services?
- Do I pay a commission to S.B.I?
- How do I get paid for my services?
- Is your website secure?
- How far in advance do clients reserve a shuttle?
- What if a client cancels a reservation?
- Refund to clients?
- How do I find the clients at the airport?
- What are your office hours?
- What if a flight is delayed, or if there is a no-show?
- Do I have to provide child/baby seats?
- What if I don’t speak the client’s language?
Most Frequently Asked QuestionsTop
Who are we?
S.B.I is an international shuttle booking platform, for shuttle transfers worldwide.Top
How can my company work with S.B.I?
To join the our booking platform, create your business account and sign up your company with our affiliate program by filling out the forms and submitting them to us for approval.Top
Who can join our program?
Our program is open to: freelancers, independent drivers, and local, national and international shuttle companies. Join our booking platform now! Shuttle companies that would like to add their offers to our website are welcome.Top
How does it work?
- Create your business account
- Fill out the registration form
- S.B.I validation process
- Add your offers
- Start getting reservations
How long is the registration process?
It depends how quickly you provide us with all pertinent information and documents needed for approval status, the validation process may take from two to 48 hrs.Top
How much do I pay for my registration?
Registration is free.
About the ServiceTop
What kind of offers may I add?
You can add offers in accordance with cities and airports train stations, seaports, near the places where you operate.Top
How many offers can I add?
The offers and services you can add to your business account is unlimited.Top
In what language(s) should I add offers?
With which currency do I have to work?
We work with the euro, the U.S. dollar, the British pound, the Canadian dollar, and the Australian dollar; you are free to apply the pricing in the currency of your choice.Top
When will I get my first clients?
After adding your offers, it takes from two weeks to one month to start getting the first reservations; it might be longer depending on your offers, pricing, etc.Top
How do the clients pay for their services?
When booking a service on the S.B.I website, the client will be redirected to a secure payment system, offering various solutions and payment options. Payments are made to us via our website, afterwards we pay your company for the service(s) that has/have been provided.Top
Do I pay a commission to S.B.I.?
Reservations made on our system are subject to a (non-negotiable) commission per reservation, included in your price; information is available in our General Conditions.Top
How do I get paid for my services?
IMPORTANT Your drivers must always collect the Transfer Vouchers when the client arrives at their local destination. This is done in order to confirm that you have provided the service from within your business account. Once signed in, you will enter the clients’ Transfer Confirmation Code to the Transfer Voucher. Without the Confirmation Code, we will not be able to proceed with your payment immediately. All online bookings are paid in advance by credit/debit card (Visa, MasterCard, etc.) via a secure website. Your drivers must always collect the Transfer Vouchers when the clients arrive at the local destination. You only need to confirm from your business account by entering the Transfer Confirmation Code found on the Transfer Voucher. For Private Transfers, children up to 10 years old are included in price.Top
Is your website secure?
Direct, secure payment will be made when the clients are transferred to a secure page to proceed with payment for the service(s), providing us with credit/debit card number and other pertinent information.Top
How far in advance do clients reserve a shuttle?
We recommend booking a shuttle transfer at least 48 hrs. advance for less than 15 passengers using Private and Shared services, and two weeks ahead for bus/coach/group service, to ensure that we have enough time to process the client’s request. However, we will do our best to accommodate any last-minute requests.Top
What if a client cancels a reservation?
Send us an e-mail mentioning the Booking Reference, with Cancel in the subject line. Any cancellation or change in one or more reservations includes administrative costs and handling, but may be subject to the following conditions:Top
Refund to clients
More than 48 hrs. before the transfer, 95% refund of the amount paid. 24 hrs. before the transfer, 80% refund. No refunds for cancellation on the travel date.Top
How do I find the clients at the airport?
Upon arrival, after collecting their bags, the clients will follow the instructions on the Transfer Voucher that they have printed in advance. You are the local representative, your contact information will be on their voucher. They will contact you regarding their transfer, and your driver will be waiting at the exit of Customs with the client’s name on a sign, along with our S.B.I - Shuttle Booking International logo. IMPORTANT Your drivers must always collect the Transfer Vouchers when the client arrives at their local destination, in order to confirm that you have provided the service from your business account, by entering the client’s Booking Reference and Transfer Confirmation Code written on the Transfer Voucher. Without this code, there can be no payment until verification.Top
What are your office hours?
Our booking network service is available online 24/7.
Our booking network service is available online 24/7. 24/7 from 5 a.m. to 11 p.m. Paris time – Assistance: 24/7, 365 days a year.
What if a flight is delayed, or if there is a no-show?
We recommend waiting up to one hour after the scheduled arrival time of the flight before signaling a no-show. After this time, for a delayed flight/train/ship, we invite you to try your best to provide a transfer to the best of your abilities, without compromising the other travelers’ expectations.Top
Our clients can take two standard-sized suitcases and one item of hand luggage included in pricing. For any extra or over-sized luggage, we may ask them to pay a supplement. Contact us for further information.Top
Do I have to provide child/baby seats?
Yes, we invite you to provide free baby seats (upon request) for Private (and Shared) Transfers, or included it in the pricing options. Please note that you are responsible for the passengers’ security. In accordance with existing regulations, all passengers must buckle individual seat belts.Top
What if I don’t speak the clients language?
We recommend that you to train your staff to speak various languages, or employ multilingual drivers.
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